Privacy policy

1. Data Controller

The personal data collected via the vita-lift.ch website is processed by:

Vitalift – Adapted Transportation Service

A service of Ambassador Limousine Sarl

7 Rue Alfred-Vincent, CH-1201 Geneva, Switzerland

Tel: +41 22 731 92 92

Email: reservations@vita-lift.ch

2. Personal Data Collected

As part of our adapted transport services, we collect the following data:

Via the booking form:

• First and last name
• Phone number
• Email address
• Date and time of travel
• Departure and arrival addresses
• Type of transport and specific needs
• Number of passengers and presence of an attendant

Via website browsing:

• IP address
• Browser type and device
• Pages visited and duration of visit (via analytical cookies)

3. Purposes of Processing

Your personal data is used exclusively for the following purposes:

• Processing and confirming your booking requests
• Communication regarding your journey (confirmation, modification, cancellation)
• Improving our services and your user experience
• Complying with our legal and regulatory obligations
• Sending information about our services, only with your consent

Your data is never sold, rented, or transferred to third parties for commercial purposes.

4. Legal basis for processing

The processing of your personal data is based on the following legal grounds:

• Performance of a contract: processing necessary for booking and carrying out your journey
• Legal obligation: compliance with Swiss accounting and tax obligations
• Legitimate interest: improvement of our services and website security
• Consent: sending marketing communications (you can withdraw your consent at any time)

5. Data Retention Period

We retain your personal data for the following periods:

• Booking data: 5 years from the date of travel (Swiss accounting legal obligation)
• Contact data: 3 years after your last interaction with our services
• Browsing data (cookies): maximum 13 months
• Billing data: 10 years in accordance with Swiss commercial law

Beyond these periods, your data is deleted or anonymized.

6. Data Recipients

Your data may be shared with the following categories of recipients, in strict compliance with confidentiality:

• Our internal team (drivers, administration) for the organization of your journeys
• Technical service providers (web host, email service) for the operation of the website
• Swiss competent authorities in the event of a legal obligation

No data is transferred to countries outside of Switzerland or the European Union without appropriate safeguards.

7. Your Rights

In accordance with the Swiss Federal Act on Data Protection (nLPD) and the GDPR, you have the following rights:

• Right of access: obtain a copy of your data that we process
• Right to rectification: correct inaccurate or incomplete data
• Right to erasure: request the deletion of your data (subject to legal obligations)
• Right to restriction of processing: restrict the processing of your data in certain cases
• Right to data portability: receive your data in a structured and commonly used format
• Right to object: object to the processing of your data for legitimate reasons
• Right to withdraw consent: withdraw your consent at any time

To exercise your rights, please contact us by email at: reservations@vita-lift.ch

We are committed to responding to your request within 30 days.

8. Cookies and Similar Technologies

Our website uses cookies to improve your browsing experience.

Types of Cookies Used:

• Essential Cookies: necessary for the website to function. Cannot be disabled.
• Analytical Cookies: anonymized audience measurement. Subject to your consent.

You can manage your cookie preferences through your browser settings.